Deliver buyer-required integrations without derailing your roadmap

Either works — we’ll use the option that best supports your commercial model and customer relationship.

• Option A: we invoice the customer directly (often preferred when you want clean separation).
• Option B: we invoice the SaaS vendor and you re-charge/roll it into your pricing.

In both cases, the delivery runs under our subscription terms (because monitoring, maintenance and ongoing support are part of the service).

Yes — whichever you prefer. Some SaaS Teams want us visible to speed up technical conversations; others want us fully behind the scenes. We follow your preferred “front-stage / back-stage” model.

By default, we retain IP in reusable integration components — including custom code patterns and anything delivered using Streamline Connector. You (and/or your customer) get the right to use the integration for the contracted term, including support and updates.

If you (or the customer) ever want to purchase the IP outright, we can agree a buyout arrangement.

Scope changes happen — the key is handling them early. We lock scope based on agreed requirements and assumptions. If something material changes (systems, data rules, extra workflows), we agree the change before building it so there are no surprise invoices or late “it depends” moments.

Fast. Typically after an initial call we can provide a buyer-safe summary of the likely approach and next steps. A more detailed scope/estimate follows once we’ve confirmed key inputs (auth method, API docs, sample payloads, volumes, and edge cases).

Minimum viable inputs:

• systems involved + the outcome the buyer needs
• API/auth details (or access to docs)
• sample fields/payloads
• a technical contact for 1–2 short validation checkpoints

We keep buyer input lean so Sales momentum stays intact.

Yes — that’s the point. Integrations aren’t “done” at launch. APIs change, rate limits bite, edge cases appear. Support includes monitoring, alerting, maintenance and fixes so Customer Success and Support aren’t stuck firefighting.

If the subscription ends, support and maintenance stop, and continued use depends on the commercial arrangement in place. If long-term independence matters, an IP buyout can be explored.

Lightweight and practical: we use secure auth, least-privilege access, and sensible data handling. We’ll align with your internal policies where needed — without turning it into a never-ending process.

Yes — to protect quality and reduce risk. We generally avoid integrations that depend on certain on-premise systems where access, stability, or change control makes long-term reliability hard to guarantee.

We’ll be upfront early: if there’s no safe route to a stable production outcome, we’ll say so.

Yes. We can provide a buyer-safe integration summary: scope, approach, assumptions, timeline, what’s included in support, and any responsibilities — so Sales can explain it clearly without over-promising.

Yes. Many SaaS Teams use us to scale partner requests without dragging Product into bespoke delivery. We’ll standardise patterns, documentation and support so each new integration gets faster and easier.

Where it helps deal velocity, we can structure delivery so there’s low upfront friction and predictable monthly cost — with monitoring and ongoing support included. The exact approach depends on complexity, volumes and buyer expectations.